Was recommended by firestone to this place for a diagnostic test and some wiring because firestone didn't have a right tech, so I went to meet Ricardo he got me an appt to bring it in the guy is real cool, so when I brought my car in I explained everything to him he took the keys and gave it to jacob and he went to work I come back maybe 1hour they found everything that was wrong pull up parts, gave me different options, so I end up fixing everything then my check engin lifht went off for 2days came right back on I called Ricardo and he gave me advice and If It didnt work come in, nothing work so I came in and we really brain stormed to see what we can do he took time out his busy schedule to help me with my problem, long story short it was my catalyst converter and before I even bought it he checked around for me for it come to find out I got federal emission so that's dealer ship and they wanted $1135.99 so I was upset with a headache but once again Ricardo had my back making calls for me so basically I found a place online and he told me to wait before I buy it so we can make sure it work, so jacob also one of the coolest guy took time out of his busy schedule to call three different places(took 2days) just to make sure I can use it. After that when he got the part number Ricardo found a local place that had the same part # as the one online not only did I get my part quicker because of him I also got it for a lil less then $200 and didn't have to wait for it to be shipped. these guys went over and beyond there job I been dealing with this situation for a month and with out these guys help I would of been spending a lot of money, and having a lot of headaches, even tom helped out I don't like shops, but this shop is the only shop I would recommend to anybody because they actually care about their customers and making sure that their car is running fine I can't thank them enough especially Ricardo and jacob who have busy schedules, a lot of customers etc still was able to help me and finish their work, I only had 1 appointment and the rest were un announced drop ins or drop ins that they knew and they still helped. And after all that my car is running real good no more problems + jacob did smog for me. There's more I can say but just read this review everyone and check them out you will not be disappointed and they give you good prices on everything they are a customer first business love it P.s. If you dont know about this shop I hope you do now I recommend everyone to go best service ever and I will continue to go thank you BOURROUGH'S AND SON'S FOR EVERYTHING